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IVR( interactive voice response)

LCall's call center IVR software applications provides functions as below:

Caller self-services implemented by automatic IVR flow.

Menu-based IVR: routing the call to specific agents via touch-tone input(DTMF key)..

Time-based IVR: different IVR flow for workday time and off-duty time.

Real time modification for IVR configuration parameters. No need to restart call center server.

Multiple layers IVR menus supported. Create and edit IVR flow scripts by interface, No need to modify files.

Phone lines based IVR: one LCall server provide different IVR services flow for caller if he call in different inbound phone lines. for example: we use one call center server to simulate different company service scene.

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